Order Information

We guarantee all our products and we will replace any non-working item due to defective construction.

However, we are not responsible for items damaged in the post as that is beyond our control. You can be assured that every order is packed with the utmost attention.

After you have made an order with us, we will ALWAYS get back to you to let you know whether we have everything that you have ordered and also to let you know the exact postage expenses so please do not make any payment until you have heard from us.

We recommend Paypal as the quickest, easiest and secured method for all payments. You can either login directly to the Paypal site or click on the Paypal logo below which will take you straight to the site from where you can follow the simple instructions on how to send your payment.

We can also accept payment with Bank Transfer, but please DO NOT send any money until we have contacted you to re-confirm your order and the shipping costs (as items may not be in stock) and to give you our bank details.

Ordering

The easiest way to order is to use the shopping basket, but you can also order by telephone, letter, fax or e-mail.

Note again: You will always receive an e-mail acknowledgement from us within 48 hours when you make an order, and another e-mail confirmation when your order has been sent.  At times, due to technical or other problems of illegibility or inaccessibility, if you do not hear from us within 72 hours please e-mail us again. Give us your correct e-mail address and phone number otherwise we cannot reply to you.

Postage and Packing

As a general guide, postage will vary from € 7.00 to € 30.00 depending on the size and weight of the parcel and the country you are ordering from. When we receive your order we will contact you to let you know the postage costs so you can reconfirm the order.

Prices and Currency Rates

Our prices are all marked in euro (€) and payments must be made out in euro. Due to the various exchange rates and expenses involved, we are sorry we cannot accept other currencies.

Contact Us

For any further clarification or information please do not hesitate to phone, write, fax or e-mail us. We will do everything we can to assist you.